Support

Help Center

Payments

How do I purchase Gold Coins?What payment methods are available?I encountered errors when attempting to make a purchase I made a purchase but didn't receive my coins

Responsible Gaming

Responsible Gaming Policy How can I limit my gameplay?Purchase limits?

Games and Technical Issues

Technical Solutions Guide (Games & Loading)Can I play on my smartphone?How do I mute the sound when I play?How do I clear cache and cookies?

Prize Redemption

Can I redeem my reward into another person's bank account?Can I redeem my prize without making a purchase?How can I check my redemption status?Minimum redemption requirements

Bonuses & Promotions

What is the daily bonus?How can I get free Sweeps Coins?Is there a welcome bonus when signing up?What's the Loyalty Club?

Account & Verification

How do I create an account?Where can I find my account information?How can I update my personal information?I forgot my password Can I have more than one account?How can I close my account?How can I verify my phone number?How do I verify my account?What documents are required for account verification?Why do I need to verify my account?

Casino

What is RTP (Return to Player)?Can I play for free?Do Sweep Coins have an expiry date?What are Gold Coins?What are Sweeps Coins?What is the difference between Gold Coins and Sweeps Coins?What is RNG (Random Number Generator)?

Security, Safety & Support

Is my personal information protected?How to contact customer support?