Technical Solutions Guide (Games & Loading)
If your game freezes, is loading slowly, or you are having trouble with the website, please follow this step-by-step guide.
Your Balance is Safe: Every play is recorded instantly on our servers. If a game freezes or the site closes during a round, the result will be processed normally and your balance will update automatically as soon as you refresh the page.
1. Quick Fixes (Try these first)
Most issues are resolved in seconds with these three simple steps:
- Refresh the page: On a PC, press F5. On a mobile device, touch the screen and pull down.
- Try Incognito Mode: Open the site in a "Private" or "Incognito" tab. If it works there, you simply need to clear your browser's cache (see Section 2).
- Switch your Connection: Toggle between Wi-Fi and Mobile Data (4G/5G). Often, a temporary glitch in your local network is the cause of loading errors.
2. How to Clear Cache and Cookies
Click here for the Clearing Cache and Cookies article.
3. Performance Tips
- AdBlockers: Disable ad-blocking extensions for our site. They often block essential game scripts from loading.
- Close Extra Tabs: On mobile, close other apps and browser tabs. Modern games and verification tools require a lot of memory (RAM) to run smoothly.
Hardware Acceleration (PC): In your Chrome/Edge settings, ensure "Use hardware acceleration when available" is turned ON for the best graphic performance.
4. Still need help? Contact Support
If the issue persists, please send an email to [email protected] with a screenshot of the error and the following details:
- Game Name: (If the error happened in a specific game).
- Time of Occurrence: Provide an approximate time window and your timezone (e.g., "Between 2:00 PM and 2:30 PM, GMT-3").
- Device & Browser: (e.g., iPhone 15 using Safari / PC Windows using Chrome).
Description: Briefly explain what happened (e.g., "The screen went black after I clicked the spin button").